Refund policy

Consumables (supplements, electrolytes, MCT, drink mixes, capsules, shots)

 

For health and safety reasons, opened or used consumable products cannot be returned. Unopened, sealed consumables can be returned within 30 days of delivery for a refund minus shipping. Email customer.support@ketonoir.shop for a return authorization before shipping anything back.

 

Apparel

 

Unworn, unwashed apparel with tags still attached can be returned within 30 days of delivery for a refund minus shipping. Customer pays return shipping unless the item arrived damaged or incorrect.

 

Food Prep gear (bottles, containers, thermometers)

 

Unused, undamaged gear in original packaging can be returned within 30 days of delivery for a refund minus shipping.

 

Damaged or wrong items

 

If your order arrived damaged, defective, or wrong, write to customer.support@ketonoir.shop within 7 days of delivery with photos and your order number. We will replace it or refund — your choice — and cover return shipping.

 

Refund processing

 

Approved refunds post to your original payment method within 5-10 business days after we receive your returned item.

 

Questions

 

Reach customer.support@ketonoir.shop with anything not covered here. We read every message.